Southern Counties Leisure have been recognised with coveted NCC Approved Distributor status. This achievement reinforces our commitment to best practice and to treating consumers in a fair and honest way while delivering an exceptionally high standard of customer service.
The NCC Approved Distributor scheme is one of four consumer focused initiatives developed by the NCC (National Caravan Council), the trade body for the UK tourer, motorhome, holiday and park home industries of which Southern Counties Leisure are members.
At the heart of each scheme is a Consumer Code of Practice establishing the benchmark for how an NCC member business should undertake all relations with its customer base. After a comprehensive independent on-site assessment, Southern Counties Leisure was found to meet all of the strict criteria governing the scheme and was awarded ‘NCC Approved Distributor status.
Says Mandy Keen, Director at Southern Counties Leisure, “We’re proud to have been recognised as a company that treats it’s customers with respect and deals with them in an open, honest and friendly way. We have a valued and loyal customer base and have built our business on word-of-mouth recommendations arising from positive experience.”